For the purpose of this document, Eastwood Catering Equipment and Consulting Ltd shall be known as, “ECE” and the “customer” shall be the person or persons placing the order for goods.

Our policy is one of continuous improvement; we reserve the right to change specifications to our products or services without notice.

All prices given on our website and literature are given in good faith and are in pound sterling. We reserve the right to refuse any order at our absolute discretion.

We do not supply any goods on a trial basis, the customer should always satisfy themselves as to the suitability of a product for their requirements and that the customer has adequate access to get the product into their premises before ordering.

Payment:
All goods must be paid for in full before delivery or collection can be made unless prior agreement has been made and confirmed in writing by ECE.

Prices:
Prices quoted on our website are net and subject to VAT. Before entering the payment system the purchaser will see the total price to be paid including VAT and any optional delivery services chosen. We endeavour to keep the information, including prices, on our website as accurate as possible. However, if typographical errors have been made, we reserve the right to cancel a sale. In this situation we will offer the item at the price we had originally intended to offer it for, or cancel the order completely and give the customer a complete refund.

VAT:
VAT is chargeable on all items we sell at the prevailing rate as set by the Inland Revenue.

Title of Goods:

Title of goods will only pass from ECE to the purchaser of the item once full and cleared payment has been received and the purchaser has taken delivery of and signed for said item.

Delivery:

All goods must be examined upon delivery for obvious signs of damage and a note must be made on the driver's paperwork/electronic pad. If this is not possible you must add the words "un-checked" to your signature. The customer must inform ECE within 24 hours of receipt of any damage or shortage to their order.

A signature is required upon delivery for all goods.

You have the right to refuse delivery of a damaged item, please inform us immediately by
telephone 01953 885192 or email. returns@equipment4catering.co.uk  

Carriers will make delivery to the door (or site) but not locations within.

Deliveries to addresses with a central receiving area will be delivered to that area.

Goods are delivered to the receivers address but not necessarily to the named contact.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Claims for non-delivery of goods must be made to us in writing within 7 days of the invoice date.

You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point.

You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

ECE reserves the right to charge for failed deliveries.

Deliveries required at specific times during the day will be charged extra.

Delivery Charges:

Minimum Order Value £ 50.00 plus vat

Free delivery applies to orders over £100.00 plus vat to one UK mainland address. UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Islands and some areas of Scottish mainland. Under £100.00 a delivery charge of £6.95 plus vat applies

Returns:

Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals.

Special order and refrigerated goods may not be returned unless found to be damaged or faulty upon delivery.

Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods and you will be charged a 30% plus vat restocking fee for this

If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs.

Goods must not be returned to us without our authorization, you must obtain a returns number.

Within 30 calendar days of receiving your order you may return the goods to us at your own cost provided they are un-damaged, un-used and in their original packaging with all instruction manuals included, you will be charged a 30% plus vat re-stocking fee for this.

The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer. You will be refunded or credited within 30 days for goods returned under the above terms.

Where applicable carriage or postal charges are not refunded in the event of a customer returning goods under our 7 or 30 day return policies.

Installation:

Installation is not included unless agreed in writing.

The customer agrees to indemnify ECE against claims for defects caused to equipment by faulty or inadequate installation.

A GAS SAFE registered engineer as required by law must install all gas appliances, and a certificate of installation should be made available to the supplier on request.

A suitably qualified engineer - NICEIC must install all electrical equipment and a certificate of installation should be made available to the supplier on requests.

A suitably qualified engineer should install any equipment, which is required to be connected to the mains water supply, and a certificate of installation should be made available to the supplier on request.

Water softeners must be installed according to the manufacturer’s recommendations or the products guarantee may be invalidated.

Warranty:

All goods supplied by us carry 12 months parts and labour warranty unless different terms are stated in the product's description on our website, in our literature or agreed in writing by us.

Where applicable, parts and labour warranty only applies to UK mainland. Customers should be aware that a limited amount of heavy equipment carries parts only guarantee in Scotland.

Some manufacturers operate a "Back to Base" warranty where the item must be returned to them for repair, in these cases we do not provide replacement or loan equipment.

Every effort will be made by us to handle service calls quickly, however the manufacturer will dictate the service arrangements. It may not be possible for service calls to be made on weekends, bank or public holidays, evenings or at a time the customer specifies.

If a service call is requested during the warranty period and the fault lies with the operation or installation and not the equipment itself then the charge for the service call will be payable by the customer.

Any warranty cards must be returned to the manufacturer duly completed.

ECE is not liable for any consequential loss or damage of any sort.

If any person undertakes the supply and/or fitting of parts not specified by the manufacturer, then any warranty for that product may be void.

Wear and tear of a product is not covered by warranty, nor is damage, misuse or lack of maintenance (including cleaning or de-scaling) where applicable.

General:

Should any of the conditions herein be in conflict with those of the buyer, these conditions shall prevail. These conditions and any contract entered into shall be subject to and construed in accordance with English law

If the customer is dealing in the capacity of a consumer then these terms and conditions shall not affect their statutory rights

The price of goods for export/ overseas orders does not include transportation costs or import or export duty or documentation charges of any kind. The payment of which is the responsibility of the recipient of the goods.

Placing an order constitutes acceptance of the above terms & conditions

Our Details
By using this website you are dealing with:

Eastwood Catering Equipment & Consulting Limited

Our registered address is:

51 Vicarage Walk
Watton
Thetford
Norfolk
IP25 6PH

Our company registration number is : 5231519