Delivery Charges:

Minimum Order Value £ 50.00 plus vat

Free delivery applies to orders over £100.00 plus vat to one UK mainland address. UK mainland excludes Northern Ireland, Isle of Man, Isle of Wight, Scottish Highlands, Islands and some areas of Scottish mainland. Under £100.00 a delivery charge of £6.95 plus vat applies

Delivery

All goods must be examined upon delivery for obvious signs of damage and a note must be made on the driver's paperwork/electronic pad. If this is not possible you must add the words "un-checked" to your signature. The customer must inform ECE within 24 hours of receipt of any damage or shortage to their order.

A signature is required upon delivery for all goods.

You have the right to refuse delivery of a damaged item, please inform us immediately by
telephone 01953 885192 or email. returns@equipment4catering.co.uk

Carriers will make delivery to the door (or site) but not locations within.

Deliveries to addresses with a central receiving area will be delivered to that area.

Goods are delivered to the receivers address but not necessarily to the named contact.

Should you fail to take delivery at the appointed address and time, goods may be returned to our warehouse or supplier. The costs incurred where goods are returned in relation to failed delivery attempts shall be passed on to you, the customer.

Claims for non-delivery of goods must be made to us in writing within 7 days of the invoice date.

You must make sure that you have adequate provision and personnel to receive goods once off-loaded from the vehicle as the driver is under no further obligation from that point.

You must make sure that you have checked all dimensions thoroughly and have adequate access for the goods being delivered, particularly large and bulky items.

ECE reserves the right to charge for failed deliveries.

Deliveries required at specific times during the day will be charged extra.